Awaiting Fulfilment |
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You have completed the checkout process and payment has been confirmed. |
Awaiting Payment |
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You have completed the checkout process, but payment has yet to be confirmed. Authorize only transactions that are not yet captured have this status. |
Awaiting Pickup |
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Order has been packaged and is awaiting customer pickup from a seller-specified location. |
Awaiting Shipment |
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Order has been pulled and packaged and is awaiting collection from a shipping provider. |
Cancelled
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We have cancelled an order, due to a stock inconsistency or other reasons. |
Completed
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Order has been shipped/picked up, and receipt is confirmed; you have paid for your digital product, and your file(s) are available for download. |
Declined
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We have marked the order as declined for lack of manual payment, or other reasons. |
Disputed |
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Customer has initiated a dispute resolution process for i.e. the PayPal transaction that paid for the order. |
| Manual Verification Required |
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Order on hold while some aspect (e.g. tax-exempt documentation) needs to be manually confirmed. |
Partially Refunded
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We have partially refunded the order. |
Partially Shipped |
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Only some items in the order have been shipped, due to some products being pre-order only or other reasons. |
Pending |
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You started the checkout process but did not complete it. Incomplete orders are assigned a "Pending" status. |
Refunded
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We have used the Refund action and refunded your order. |
Shipped |
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Order has been shipped, but receipt has not been confirmed; seller has used the Ship Items action. A listing of all orders with a "Shipped" status can be found under the More tab of the View Orders screen. |
