Return Policy

We promise 100% satisfaction

If you don't love it we'll take it back

We want you to love our creation. If you are not satisfied for any reason with the our product (ordering mistake, colour not matching), you may return your purchase for a replacement or refund within 5 days of receipt.

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Safety First Shopping

Your information is secure while shopping on 2 humming birds. Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.

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Achieve Total Happiness

Your satisfaction is our top priority. If you're not absolutely satisfied with your purchase, you can return it for an exchange, credit or refund within 30 days of receipt (regardless of customisation).

RETURNING DAMAGED / DEFECTIVE ITEMS

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our Customer Support Team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to 2 Hummig Birds for inspection before a determination can be made as to the state of the product.

WHO COVERS THE RETURN SHIPPING COST?

2 Humming Birds will ask the customer to pay for returns in cases where items have arrived in damaged condition or are confirmed by 2 Humming Birds representative to be defective. In these cases, the customer should contact 2 Humming Birds Support before placing a package back in transit. If the goods were damaged in transit 2 Humming Birds will refund the postage.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does 2 Humming Birds reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with 2 Humming Birds support as to how the return should be handled prior to placing the items back in transit to 2Humming Birds.

HOW TO RETURN AN ITEM

1.       Contact Customer Support to request a return. You must make this request within 5 days of receiving the shipment.

2.     Be sure to specify the reason for your return request in your message and indicate any preference for a replacement (whether           exchanging for an identical product or selecting an alternate style, size or colour), account credit, or a refund.

3.     Once the topic is selected, you will be asked to select the product/s that you wish to return.

4.     Use the Upload File button to proactively provide digital images of damaged or defective products.

5.     Once we registered the refund print out the return label.

WHAT THE RETURN PROCESS USUALLY ENTAILS

If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).

If you have requested an account credit, be advised that returning funds usually take 24 - 48 hours to appear in your 2 humming birds account. This credit, once available, may be used to make a purchase on 2Humming Birds.

If you have requested an exchange in a different size or style, an email will be sent letting you know once the shipping to you has been initiated.